Either in service or secondary market, the clock is ticking. That's why process efficiency is so crucial. 

circular hero is committed to helping businesses take their circular operations to the next level:

→ review, redesign and stress test processes, through a lean management approach

→ implement changes in ERP and provide guidances for systems integrations with partners

→ define the most relevant KPI’s to monitor reverse supply-chain performance end to end

→ implement operating procedures and train user teams

→ quantify productivity gains and ROI for the business

The way customers perceive after-sales service greatly influences their experience of using the product itself and is a key strategic factor in brand loyalty. A successful circular strategy therefore relies on robust and effective solutions that satisfy customers.

circular hero brings the expertise needed to optimise your post-sale relation with your customers:

→ design a clear, seamless and automated interface

→ define balanced warranty policies

→ offer alternative usage and service options to suit different customer profiles

→ launch enhanced protection service packs

The successful implementation of a circular economy for electronic products also depends on the ability to extend their lifespan, optimise their use and minimise their environmental impact. This means easier and more affordable access to repairs and second-hand devices and, for business customers, responsible management of their fleets.

circular hero helps organisations implement solutions that enable them to achieve these goals:

→ develop circular and sustainable fleet management solutions

→ implement trade-in to optimise fleet shift monetisation

→ diversify supply on the secondary market to reduce inventory costs and meet CSR targets